Refund policy

Return Policy

Effective Date: September 25, 2026

At Furry Rascals, we want customers to clearly understand their return options before making a purchase. This Return Policy explains which products may qualify for a return, the condition required for a return, who is responsible for return shipping, and how to request authorization.

Please review this policy before starting a return.

All amounts referenced in this policy are in USD.

Return Window

You have 30 calendar days from the date your order is marked as delivered to request a return for an eligible product.

Return requests submitted after the 30-day return period are not eligible for return.

We recommend contacting us as soon as possible if you intend to return an item.

What Can Be Returned

You may request a return if:

Your item arrived damaged in transit.
You received a defective item.
You received an incorrect product.
You changed your mind after receiving an eligible product.
The product remains within the 30-day return period and meets the conditions described below.

All return requests are reviewed to confirm that they meet the requirements of this Return Policy.

Conditions for a Valid Return

To qualify for a return, the product must:

Be returned within 30 calendar days of delivery.
Be unused and in its original condition.
Include its original packaging and any accessories, parts, manuals, or other items supplied with the product.
Show no signs of damage, misuse, modification, excessive handling, or wear occurring after delivery.
Include proof of purchase or a valid Furry Rascals order number.

Products that do not meet these return conditions may not qualify for a refund.

Getting Return Authorization

Before sending a product back, please contact:

support@furryrascals.shop

to request return authorization.

Please do not send products directly to our business address without prior approval.

Unauthorized returns may be delayed, refused, or returned to the sender.

After we review and approve your request, we will provide return instructions and the appropriate return shipping address.

The return location provided in your authorization instructions may differ from our general business contact address.

Who Covers Return Shipping

Damaged, Defective, or Incorrect Products

If your product:

Arrived damaged,
Is defective, or
Is different from what you ordered,

please contact us within 48 hours of delivery and provide:

Your order number
Clear photographs of the product
Clear photographs of the outer shipping packaging, where applicable
A brief description of the issue

Once the return is reviewed and approved as our responsibility, we will provide a prepaid return shipping label at no cost to you.

For an approved damaged, defective, or incorrect-item return, the customer will not be responsible for the applicable return shipping charge.

Change-of-Mind Returns

If you simply changed your mind and the product otherwise qualifies for return, you are responsible for the return shipping cost.

The original outbound shipping charge is non-refundable for change-of-mind returns.

No Restocking Fee

Furry Rascals does not charge a restocking fee on approved returns.

Restocking Fee: $0.00 USD

Exchanges

We currently do not offer direct exchanges.

If you would like a different product, size, variation, or style, you may return the eligible product according to this Return Policy and place a separate new order for the product you prefer.

Items That Can't Be Returned

Products are not eligible for return if:

They have been used after delivery.
They have been altered, modified, damaged, or improperly handled after delivery.
Required original packaging, included parts, or accessories are missing.
They show damage resulting from misuse or improper care after delivery.
The return request is submitted more than 30 calendar days after delivery.
The product otherwise fails to meet the return conditions stated in this policy.

If Furry Rascals offers gift cards in the future, applicable gift-card terms will be disclosed separately.

Shipping Your Return Safely

We strongly recommend using a trackable shipping service when returning a product at your own expense.

Please retain your return tracking information until your return has been completed.

Furry Rascals cannot confirm receipt of a customer-paid return that cannot be shown as delivered to the return location provided in our return instructions.

Customers should package returned products appropriately to help prevent damage during transit.

Cancelling an Order Instead

If you want to cancel your order before it is shipped, please contact us as soon as possible.

Cancellation requests can only be accommodated while an order has not yet entered fulfillment.

Once an order has entered fulfillment or has been transferred to a shipping carrier, cancellation may no longer be possible.

Please review our Shipping Policy for additional information regarding order processing and shipping.

Questions About Returns

Our Refund Policy explains what happens after an eligible returned product is received and reviewed, including refund processing and timing.

If you have questions about initiating a return, please contact us.

Contact Information

Business Name: Furry Rascals

Website: furryrascals.shop

Email: support@furryrascals.shop

Phone: +1 (646) 476-4169

Business Address: 607 W 158th St, New York, NY 10032, United States

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time)

Response Time: Within 24 to 48 hours during business days

Time Zone: GMT-05:00 (Eastern Time)

Refund Policy

Effective Date: September 25, 2026

This Refund Policy explains how Furry Rascals handles refunds after an eligible returned product has been received, how refunds are processed, the expected processing timeframe, and what you can do if an approved refund has not appeared.

For information about return eligibility, the 30-day return window, return conditions, and return shipping, please review our Return Policy before sending a product back.

All refunds referenced in this policy are processed in USD.

How the Refund Process Works

Once an authorized returned product arrives at the designated return location, it will be reviewed to confirm that it meets the applicable return conditions.

This may include confirming that the product:

Was returned within the applicable return period.
Is unused and in the required condition.
Includes the required original packaging.
Includes applicable accessories, parts, or other components supplied with the product.
Meets the conditions stated in our Return Policy.

After the return has been reviewed, we will notify you whether your refund has been approved or declined.

If approved, the refund will be issued to the original payment method used to place the order.

We are generally unable to redirect an approved refund to a different card, bank account, or unrelated payment method.

How Long Refunds Take

After we have received and reviewed your return, approved refunds are generally processed within 10 business days.

Once Furry Rascals has processed the refund, your bank, card issuer, or payment provider may require additional time for the funds to appear in your account.

The additional posting time is determined by your payment provider and is outside our direct control.

If Your Refund Hasn't Arrived

If your refund has been approved but has not appeared within the expected timeframe:

Check the payment account or statement associated with your original purchase.
Contact your payment provider to ask about its refund-processing timeframe.
Contact your bank or card issuer, as posting times may vary between financial institutions.

If you have completed these steps and still cannot locate your refund, contact:

support@furryrascals.shop

Please include your order number so we can review the available refund information.

Refused or Undeliverable Orders

If a shipment is refused or returned as undeliverable for reasons that are not caused by shipping damage, carrier error, or an error by Furry Rascals, the original outbound shipping charge may be deducted from an applicable refund.

Any actual carrier return fee charged to us may also be deducted where applicable.

Examples may include:

Incorrect or incomplete shipping addresses supplied during checkout.
Refusal of delivery.
Repeated unsuccessful delivery attempts.
Other customer-related circumstances that result in the carrier returning the shipment.

Any applicable refund will be processed after the returned shipment has been received and reviewed.

Refunds on Damaged or Incorrect Items

If your refund relates to an item that arrived:

Damaged,
Defective, or
Different from what you ordered,

and the claim is approved as our responsibility, the original shipping charge will not be deducted from the applicable refund.

Please contact us within 48 hours of delivery with the information required under our Return Policy.

This includes your order number, photographs of the product, photographs of the shipping packaging where applicable, and a brief description of the issue.

Please review our Return Policy for the complete reporting and return procedure.

Partial Refunds

In certain circumstances, a returned product may qualify for only a partial refund rather than a full refund if its returned condition differs from the condition required under our Return Policy.

For example, this may apply where a returned product:

Is missing part of its original packaging or included components, or
Shows condition changes occurring after delivery that affect its return value but do not result in the return being declined entirely.

If only a partial refund is approved, we will explain the reason when communicating the outcome of the return review.

A partial refund is not a restocking fee.

Furry Rascals does not charge a restocking fee on approved returns.

Restocking Fee: $0.00 USD

Refunds and Promotional Discounts

If your order was purchased using a:

Discount code,
Promotional offer, or
Other applicable price reduction,

the refund will be based on the amount actually paid for the applicable product, rather than its original undiscounted price.

Any promotional terms that specifically affect returns or refunds will be disclosed where applicable.

Original Shipping Charges

For an approved change-of-mind return, the original outbound shipping charge is non-refundable.

For an approved return resulting from an item being damaged, defective, or incorrectly supplied by Furry Rascals, the applicable original shipping charge will not be deducted from the refund.

Return shipping responsibilities are explained in our Return Policy.

Refund Method

Approved refunds are returned to the original payment method used for the purchase.

We generally cannot:

Issue a refund to an unrelated payment method.
Transfer a card refund to another card.
Send a payment-method refund to a different bank account.

If the original payment method is no longer available, please contact the applicable bank or payment provider for assistance.

Questions About Your Refund

If you have a question about a pending, approved, declined, or completed refund, please contact Furry Rascals.

When contacting us, please provide your order number and the email address used during checkout so we can locate the relevant transaction.