Contact Us
Thanks for visiting Furry Rascals. Whether you have a question about one of our pet products, are waiting for an order, or need assistance after your purchase, our support team is here to help.
You can contact us regarding orders, shipping, tracking, returns, refunds, payments, product information, or general store-related questions.
Get in Touch
Legal Business Name: Furry Rascals
Website: furryrascals.shop
Business Email: support@furryrascals.shop
Business Contact: +1 (646) 476-4169
Business Address: 607 W 158th St, New York, NY 10032, United States
Customer Support Hours: Monday – Friday 9:00 AM – 5:00 PM (Eastern Time)
Time Zone: GMT-05:00 (Eastern Time)
Customer Support Hours
Our customer support team is available during the following hours:
Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time)
Messages received outside business hours, on weekends, or on recognized public holidays will be reviewed on the next available business day.
Response Time
We aim to respond to customer inquiries within 24 to 48 hours during business days.
If your message is received outside our normal business hours, during a weekend, or on a public holiday, we will review it during the next available business day.
Before You Reach Out
If your question relates to an order you have already placed, please have the following information available:
- Your order number
- The email address used during checkout
- A short description of your question or concern
If your inquiry involves a damaged, defective, or incorrect product, please also include clear photographs of the item and, where relevant, its shipping packaging.
Providing these details can help us review your request more efficiently.
Send Us a Message
You can also use the contact form available on our website.
Please complete the required fields and provide enough information for us to understand your question or issue.