Privacy Policy

Effective Date: September 25, 2026

This Privacy Policy describes how Furry Rascals collects, uses, shares, and safeguards personal information when you visit furryrascals.shop, interact with our website, contact us, or make a purchase.

Our online store operates through Shopify, which provides the ecommerce platform used to operate our website and checkout.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with Furry Rascals, we may collect information including:

  • Contact information, such as your name, email address, phone number, shipping address, and billing address.
  • Order information, including products purchased, order details, transaction information, and order history.
  • Payment-related information, which is processed through Shopify and applicable payment service providers. Furry Rascals does not need to directly store complete payment-card information when it is handled by those providers.
  • Account information, such as information associated with your customer account and saved preferences, where customer accounts are available.
  • Browsing and device information, such as pages viewed, products viewed, items added to your cart, website interactions, browser information, device information, and similar technical information.
  • Customer service information, including messages, order numbers, photographs, or other information that you voluntarily provide when contacting us.
  • Marketing preferences, where you choose to subscribe to promotional emails or other communications.

We may also use cookies and similar technologies to operate the website, remember preferences, understand how customers interact with the store, support analytics, and improve the shopping experience.

How We Use Your Information

We may use personal information for purposes including:

  • Processing and fulfilling customer orders.
  • Processing payments through applicable payment providers.
  • Arranging shipping and delivery.
  • Sending order confirmations, shipping updates, tracking information, and other transaction-related communications.
  • Responding to customer support inquiries.
  • Processing eligible return and refund requests.
  • Maintaining and improving our website and Services.
  • Detecting, investigating, or preventing fraudulent or unauthorized activity.
  • Maintaining the security and functionality of our store.
  • Understanding how visitors interact with our website.
  • Providing relevant product or store information.
  • Sending marketing communications where you have chosen to receive them.
  • Complying with applicable legal or regulatory requirements.

Where marketing consent is required, promotional communications will be sent according to the preferences and permissions you provide.

You may unsubscribe from marketing emails using the unsubscribe option provided in the communication.

Google Merchant Center requires merchants to handle customer information responsibly, including not selling customer contact information and obtaining appropriate consent before using personal information or images in advertising.

How We Share Information

Furry Rascals does not sell or rent customer contact information.

We may share personal information with service providers where reasonably necessary to operate our store and provide services to customers.

These may include:

  • Shopify, which provides our ecommerce platform and related store functionality.
  • Payment processors used to complete transactions.
  • Shipping carriers and fulfillment-related service providers.
  • Order tracking providers.
  • Website hosting and technical service providers.
  • Analytics providers.
  • Customer-support service providers.
  • Fraud-prevention and security providers.

These providers may receive only the information reasonably necessary for the services they perform.

For example, a shipping provider may require the recipient's name, delivery address, contact details, and shipment information in order to deliver an order.

We may also disclose information where reasonably necessary to:

  • Comply with applicable law, regulation, legal process, or lawful government request.
  • Protect the rights, property, security, or safety of Furry Rascals, our customers, or others.
  • Investigate suspected fraud, misuse, or security incidents.
  • Facilitate a legitimate business transaction, such as a restructuring or transfer, subject to applicable legal requirements.

Data Security

We use reasonable administrative, organizational, and technical safeguards intended to protect personal information from unauthorized access, misuse, alteration, disclosure, or loss.

Our Shopify store uses secure technologies for website and checkout functionality.

Payment information is processed through Shopify and applicable payment service providers.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Customers are also responsible for protecting any account credentials and for using secure devices and networks when accessing the website.

Google Merchant Center requires personal details, including payment-related information, to be collected through secure pages and expects merchants to maintain a secure checkout experience.

Your Rights and Choices

Depending on where you live and applicable law, you may have rights regarding your personal information.

These may include the ability to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of certain personal information, subject to applicable legal or operational retention requirements.
  • Request information regarding how your personal information is used.
  • Withdraw certain permissions where processing is based on consent.
  • Opt out of marketing communications.
  • Manage cookies through your browser or available website cookie controls.

Certain information may need to be retained for legitimate purposes, such as:

  • Completing or documenting transactions.
  • Processing returns or refunds.
  • Fraud prevention.
  • Accounting or tax obligations.
  • Resolving disputes.
  • Complying with applicable legal requirements.

To submit a privacy-related request, contact us using the information at the end of this Privacy Policy.

We may need to verify your identity before processing certain requests.

Cookies and Similar Technologies

Furry Rascals and its service providers may use cookies and similar technologies to help operate and improve the website.

These technologies may be used for purposes such as:

  • Remembering customer preferences.
  • Maintaining cart functionality.
  • Supporting checkout.
  • Understanding website traffic and usage.
  • Improving website performance.
  • Supporting analytics.
  • Measuring marketing effectiveness where permitted.

You can control certain cookies through your browser settings and any cookie-preference tools available on our website.

Disabling certain cookies may affect some website functions.

Marketing Communications

If you choose to receive marketing communications from Furry Rascals, we may use the contact information you provide to send information about products, store updates, or promotions.

Receiving marketing communications is optional.

You may unsubscribe at any time using the unsubscribe link contained in an applicable email or by contacting us directly.

Transactional communications concerning an order, payment, shipping, return, refund, or customer-service request may still be sent when necessary to provide the requested service.

Children's Privacy

Our store is intended for individuals who are legally able to make purchases or who use the website with appropriate authorization.

We do not knowingly use our Services for the primary purpose of collecting personal information from children.

If you believe personal information belonging to a child has been provided to us improperly, please contact us.

International Transfers

Furry Rascals is based in the United States.

Depending on the location of Shopify and other service providers used to operate our store, personal information may be transferred to, stored in, or processed in locations outside the customer's state or country.

Where applicable, such processing is handled according to relevant legal requirements and the practices of the applicable service provider.

Customers located outside the United States should be aware that information may be processed in the United States or other locations where our service providers operate.

Links and Third-Party Services

Our website may contain links to independent third-party websites or may use third-party services.

Furry Rascals does not control the privacy practices of independent third parties.

When you leave our website or interact directly with a third-party service, that provider's own privacy policy and terms may apply.

We encourage customers to review applicable third-party privacy information before providing personal information directly to those services.

Other Store Policies

This Privacy Policy primarily explains how personal information is handled.

For information about other aspects of purchasing from Furry Rascals, please review our:

Terms of Service
Shipping Policy
Return Policy
Refund Policy
Payment Policy

These policies contain the applicable purchase, shipping, return, refund, and payment terms.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to:

  • Our business practices.
  • Our website or Services.
  • Service providers.
  • Legal or regulatory requirements.
  • The ways in which personal information is collected or processed.

When we update this Privacy Policy, the revised version will be published on this page and the Effective Date will be updated where appropriate.

We encourage customers to review this page periodically for current information about our privacy practices.

Contact

If you have questions about this Privacy Policy, how Furry Rascals handles personal information, or would like to submit a privacy-related request, please contact us.

Get In Touch

Business Name: Furry Rascals

Website: furryrascals.shop

Email: support@furryrascals.shop

Phone: +1 (646) 476-4169

Business Address: 607 W 158th St, New York, NY 10032, United States

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time)

Response Time: Within 24 to 48 hours during business days

Time Zone: GMT-05:00 (Eastern Time)