FAQs
Welcome to the Furry Rascals FAQ page. Here you can find answers to common questions about our pet products, ordering, shipping, tracking, returns, refunds, payments, and customer support.
For complete terms and conditions, please review the relevant policy pages linked throughout our website.
Before You Order
What products does Furry Rascals offer?
Furry Rascals offers practical pet accessories for everyday care, feeding, grooming, travel, and outdoor use.
Our store is organized into two main collections:
Everyday Pet Essentials – feeding, grooming, and everyday pet-care accessories.
Travel & Outdoor Essentials – products designed for walks, car journeys, day trips, and other activities away from home.
Product availability may change over time.
How do I choose the right product for my pet?
Please review the individual product page before ordering. Product listings provide relevant information such as dimensions, materials, features, capacity, intended use, and other available specifications.
Because suitability can vary depending on your pet's size, breed, and intended use, we recommend checking the product details carefully before completing your purchase.
Will the product look exactly the same as the images?
We aim to present our products as accurately as possible.
However, minor differences in color may appear because of screen brightness, display settings, lighting, or device calibration.
Please refer to the individual product description and specifications when making your purchase decision.
Orders & Shipping
Where does Furry Rascals ship?
Furry Rascals currently ships to eligible addresses within the United States.
We do not currently offer international shipping.
For complete information, please review our Shipping Policy.
How much does shipping cost?
Our current Standard Shipping charge is:
$20.00 USD per order
The applicable shipping charge will be displayed during checkout before payment is completed.
How long does delivery take?
Orders are generally processed within 1–2 business days.
After shipment, estimated transit time is approximately 3–7 business days.
The estimated total delivery timeframe is therefore approximately:
4–9 business days
Delivery times are estimates and may vary because of carrier operations, weather, holidays, regional service disruptions, or other circumstances outside our reasonable control.
What counts as a business day?
Business days are Monday through Friday, excluding recognized public holidays.
Orders placed during weekends or holidays generally begin processing on the next available business day.
Is there an order cut-off time?
Orders placed before 4:00 PM Eastern Time on a business day may begin processing that day.
Orders placed after the cut-off, on weekends, or on public holidays may begin processing on the next available business day.
How will I know when my order has shipped?
When tracking information becomes available, it will be sent using the contact information provided during checkout.
Please allow some time for the carrier's tracking system to update after the shipment has been accepted.
How can I track my order?
Use the tracking information provided in your shipping confirmation to follow your shipment.
If you have not received tracking information when expected, please contact our customer support team.
Can I change or cancel my order after placing it?
Please contact us as soon as possible if you need to change or cancel an order.
We may be able to accommodate the request if fulfillment has not yet started.
Once an order has entered fulfillment or has been transferred to the shipping carrier, changes or cancellation may no longer be possible.
What if I entered the wrong shipping address?
Customers are responsible for providing complete and accurate shipping information during checkout.
If you notice an error, contact us as soon as possible.
Once an order has entered fulfillment or been shipped, we may not be able to change the address.
Additional shipping charges may apply if a package is returned because of an incorrect or incomplete address and the customer requests reshipment.
What should I do if my order is delayed?
Carrier delays may occasionally occur because of weather, holidays, transportation disruptions, high shipping volume, or other circumstances outside our control.
Check your tracking information first for the latest available update.
If the shipment appears unusually delayed or tracking has not updated for an extended period, please contact us so we can review the available information.
Returns & Refunds
Can I return a product if I change my mind?
Eligible products may be returned within 30 calendar days of delivery, provided they meet the conditions stated in our Return Policy.
Please review the Return Policy before sending an item back.
Who pays for return shipping?
For approved returns, Furry Rascals provides a prepaid return shipping label at no cost to the customer. This includes eligible change-of-mind returns as well as approved damaged, defective, or incorrect-item returns.
Do you charge a restocking fee?
No. We do not charge a restocking fee on approved returns.
Any other applicable return costs are explained in our Return Policy.
What if my order arrives damaged or defective?
Please contact us promptly and provide:
- Your order number
- A brief description of the problem
- Clear photographs of the affected item
- Clear photographs of the shipping packaging where relevant
We will review the information and provide the appropriate next steps according to our Return and Refund Policies.
What if I receive the wrong product?
Please contact us as soon as you discover the issue.
Provide your order number and clear photographs of the product received so we can review the order and provide return or resolution instructions where applicable.
Do you offer exchanges?
We do not currently offer direct exchanges.
If an eligible item is returned and you would like a different product, you may place a separate new order.
Are all products eligible for return?
Return eligibility depends on the condition of the product and the requirements specified in our Return Policy.
Items that do not meet the stated return conditions or are returned outside the applicable return period may not qualify for return or refund.
How long does a refund take?
Once an eligible returned item has been received and inspected, approved refunds are generally processed within 10 business days.
The refund is issued to the original payment method.
Your bank or payment provider may require additional time to display the refund after it has been processed.
Please review our Refund Policy for complete details.
Payments & Customer Support
What payment methods can I use?
Available payment methods are displayed during Shopify checkout.
Please review the payment options shown at checkout before completing your order.
When will I see the total cost of my order?
Product prices, applicable shipping charges, and the final order total are displayed during checkout before payment is completed.
Customers can review the order details before submitting payment.
Do I need an account to place an order?
Please follow the checkout options currently available on the Furry Rascals website.
Where guest checkout is available, customers can complete their purchase without creating a customer account.
Where can I find your store policies?
You can review our:
Shipping Policy
Return Policy
Refund Policy
Payment Policy
Privacy Policy
Terms of Service
These pages contain the complete conditions applicable to purchases made through Furry Rascals.
How can I contact Furry Rascals?
For questions about products, orders, shipping, returns, or other store-related matters, contact us using the details below.
Contact Information
Legal Business Name: Furry Rascals
Website: furryrascals.shop
Business Email: support@furryrascals.shop
Business Contact: +1 (646) 476-4169
Business Address: 607 W 158th St, New York, NY 10032, United States
Customer Support Hours: Monday – Friday 9:00 AM – 5:00 PM (Eastern Time)
Time Zone: GMT-05:00 (Eastern Time)