Return Policy

Effective Date: September 25, 2026

At Furry Rascals, we want customers to clearly understand their return options before making a purchase. This Return Policy explains which products may qualify for a return, the condition required for a return, who is responsible for return shipping, and how to request authorization.

Please review this policy before starting a return.

All amounts referenced in this policy are in USD.

Return Window

You have 30 calendar days from the date your order is marked as delivered to request a return for an eligible product.

Return requests submitted after the 30-day return period are not eligible for return.

We recommend contacting us as soon as possible if you intend to return an item.

What Can Be Returned

You may request a return if:

  • Your item arrived damaged in transit.
  • You received a defective item.
  • You received an incorrect product.
  • You changed your mind after receiving an eligible product.
  • The product remains within the 30-day return period and meets the conditions described below.

All return requests are reviewed to confirm that they meet the requirements of this Return Policy.

Conditions for a Valid Return

To qualify for a return, the product must:

  • Be returned within 30 calendar days of delivery.
  • Be unused and in its original condition.
  • Include its original packaging and any accessories, parts, manuals, or other items supplied with the product.
  • Show no signs of damage, misuse, modification, excessive handling, or wear occurring after delivery.
  • Include proof of purchase or a valid Furry Rascals order number.

Products that do not meet these return conditions may not qualify for a refund.

Getting Return Authorization

Before sending a product back, please contact:

support@furryrascals.shop

to request return authorization.

Please do not send products directly to our business address without prior approval.

Unauthorized returns may be delayed, refused, or returned to the sender.

After we review and approve your request, we will provide return instructions and the appropriate return shipping address.

After your return request is approved, we will provide a prepaid return shipping label and the correct return address. Please use only the return address provided in your approved return instructions.

Who Covers Return Shipping

Damaged, Defective, or Incorrect Products

If your product:

  • Arrived damaged,
  • Is defective, or
  • Is different from what you ordered,

please contact us within 48 hours of delivery and provide:

  • Your order number
  • Clear photographs of the product
  • Clear photographs of the outer shipping packaging, where applicable
  • A brief description of the issue

Once the return is reviewed and approved as our responsibility, we will provide a prepaid return shipping label at no cost to you.

For an approved damaged, defective, or incorrect-item return, the customer will not be responsible for the applicable return shipping charge.

Change-of-Mind Returns

If you change your mind and the product otherwise meets our return conditions, you may request a return within the 30-day return period.

For change-of-mind returns:

  • We offer free return shipping, even if you simply change your mind.
  • A prepaid return shipping label will be provided for approved returns.

No Restocking Fee

Furry Rascals does not charge a restocking fee on approved returns.

Restocking Fee: $0.00 USD

Exchanges

We currently do not offer direct exchanges.

If you would like a different product, size, variation, or style, you may return the eligible product according to this Return Policy and place a separate new order for the product you prefer.

Items That Can't Be Returned

Products are not eligible for return if:

  • They have been used after delivery.
  • They have been altered, modified, damaged, or improperly handled after delivery.
  • Required original packaging, included parts, or accessories are missing.
  • They show damage resulting from misuse or improper care after delivery.
  • The return request is submitted more than 30 calendar days after delivery.
  • The product otherwise fails to meet the return conditions stated in this policy.

Shipping Your Return Safely

For approved returns, Furry Rascals will provide a prepaid return shipping label.

Please follow the return instructions provided with your approved return request and use the return label supplied by us.

Customers should package returned products securely to help prevent damage during transit.

Please retain the return tracking information until your return has been completed.

Cancelling an Order Instead

If you want to cancel your order before it is shipped, please contact us as soon as possible.

Cancellation requests can only be accommodated while an order has not yet entered fulfillment.

Once an order has entered fulfillment or has been transferred to a shipping carrier, cancellation may no longer be possible.

Please review our Shipping Policy for additional information regarding order processing and shipping.

Questions About Returns

Our Refund Policy explains what happens after an eligible returned product is received and reviewed, including refund processing and timing.

If you have questions about initiating a return, please contact us.

Contact Information

Legal Business Name: Furry Rascals

Website: furryrascals.shop

Business Email: support@furryrascals.shop

Business Contact: +1 (646) 476-4169

Business Address: 607 W 158th St, New York, NY 10032, United States

Customer Support Hours: Monday – Friday 9:00 AM – 5:00 PM (Eastern Time)

Time Zone: GMT-05:00 (Eastern Time)