Refund Policy
Effective Date: September 25, 2026
This Refund Policy explains how Furry Rascals handles refunds after an eligible returned product has been received, how refunds are processed, the expected processing timeframe, and what you can do if an approved refund has not appeared.
For information about return eligibility, the 30-day return window, return conditions, and return shipping, please review our Return Policy before sending a product back.
All refunds referenced in this policy are processed in USD.
How the Refund Process Works
Once an authorized returned product arrives at the designated return location, it will be reviewed to confirm that it meets the applicable return conditions.
This may include confirming that the product:
- Was returned within the applicable return period.
- Is unused and in the required condition.
- Includes the required original packaging.
- Includes applicable accessories, parts, or other components supplied with the product.
- Meets the conditions stated in our Return Policy.
After the return has been reviewed, we will notify you whether your refund has been approved or declined.
If approved, the refund will be issued to the original payment method used to place the order.
We are generally unable to redirect an approved refund to a different card, bank account, or unrelated payment method.
How Long Refunds Take
After we have received and reviewed your return, approved refunds are generally processed within 10 business days.
Once Furry Rascals has processed the refund, your bank, card issuer, or payment provider may require additional time for the funds to appear in your account.
The additional posting time is determined by your payment provider and is outside our direct control.
If Your Refund Hasn't Arrived
If your refund has been approved but has not appeared within the expected timeframe:
- Check the payment account or statement associated with your original purchase.
- Contact your payment provider to ask about its refund-processing timeframe.
- Contact your bank or card issuer, as posting times may vary between financial institutions.
If you have completed these steps and still cannot locate your refund, contact:
support@furryrascals.shop
Please include your order number so we can review the available refund information.
Refused or Undeliverable Orders
If a shipment is refused or returned as undeliverable for reasons that are not caused by shipping damage, carrier error, or an error by Furry Rascals, the original outbound shipping charge may be deducted from an applicable refund.
Any actual carrier return fee charged to us may also be deducted where applicable.
Examples may include:
- Incorrect or incomplete shipping addresses supplied during checkout.
- Refusal of delivery.
- Repeated unsuccessful delivery attempts.
- Other customer-related circumstances that result in the carrier returning the shipment.
Any applicable refund will be processed after the returned shipment has been received and reviewed.
Refunds on Damaged or Incorrect Items
If your refund relates to an item that arrived:
- Damaged,
- Defective, or
- Different from what you ordered,
and the claim is approved as our responsibility, the original shipping charge will not be deducted from the applicable refund.
Please contact us within 48 hours of delivery with the information required under our Return Policy.
This includes your order number, photographs of the product, photographs of the shipping packaging where applicable, and a brief description of the issue.
Please review our Return Policy for the complete reporting and return procedure.
Partial Refunds
In certain circumstances, a returned product may qualify for only a partial refund rather than a full refund if its returned condition differs from the condition required under our Return Policy.
For example, this may apply where a returned product:
- Is missing part of its original packaging or included components, or
- Shows condition changes occurring after delivery that affect its return value but do not result in the return being declined entirely.
If only a partial refund is approved, we will explain the reason when communicating the outcome of the return review.
A partial refund is not a restocking fee.
Furry Rascals does not charge a restocking fee on approved returns.
Restocking Fee: $0.00 USD
Refunds and Promotional Discounts
If your order was purchased using a:
- Discount code,
- Promotional offer, or
- Other applicable price reduction,
the refund will be based on the amount actually paid for the applicable product, rather than its original undiscounted price.
Any promotional terms that specifically affect returns or refunds will be disclosed where applicable.
Original Shipping Charges
For an approved change-of-mind return, the original outbound shipping charge is non-refundable.
For an approved return resulting from an item being damaged, defective, or incorrectly supplied by Furry Rascals, the applicable original shipping charge will not be deducted from the refund.
Return shipping responsibilities are explained in our Return Policy.
Refund Method
Approved refunds are returned to the original payment method used for the purchase.
We generally cannot:
- Issue a refund to an unrelated payment method.
- Transfer a card refund to another card.
- Send a payment-method refund to a different bank account.
If the original payment method is no longer available, please contact the applicable bank or payment provider for assistance.
Questions About Your Refund
If you have a question about a pending, approved, declined, or completed refund, please contact Furry Rascals.
When contacting us, please provide your order number and the email address used during checkout so we can locate the relevant transaction.
Contact Information
Business Name: Furry Rascals
Website: furryrascals.shop
Email: support@furryrascals.shop
Phone: +1 (646) 476-4169
Business Address: 607 W 158th St, New York, NY 10032, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time)
Response Time: Within 24 to 48 hours during business days
Time Zone: GMT-05:00 (Eastern Time)