Terms of Service
Welcome to Furry Rascals. Throughout this document, the words “we,” “us,” and “our” refer to Furry Rascals. Furry Rascals operates this website and online store, along with all related content, features, tools, products, and services made available to customers, collectively referred to as the “Services.”
Our store operates using Shopify, which provides the ecommerce infrastructure that enables us to offer our Services to you.
These Terms of Service, together with any policies referenced within them, explain the rules, rights, and responsibilities that apply when you browse, interact with, or make a purchase through our Services.
Please read these Terms carefully, as they contain information regarding your rights and responsibilities when using our website.
By accessing, browsing, or otherwise using our Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree with these Terms or the Privacy Policy, please discontinue use of our Services.
Eligibility and Account Access
By agreeing to these Terms, you confirm that you have reached the age of majority in your state, province, or country of residence, or that you have obtained any necessary authorization for minors under your care to use the Services.
To browse our store or complete a purchase, you may be required to provide certain information, including your name, email address, billing information, payment information, phone number where applicable, and shipping address.
You agree that all information you provide is accurate, current, and complete and that you are authorized to provide it.
If customer accounts are available, you are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.
Accounts may not be sold, transferred, rented, or licensed to another individual or entity without authorization.
Our Products and Listings
We aim to present our pet products and accessories as accurately as reasonably possible on our website.
However, minor differences may occur between product images displayed online and the physical product. Factors such as screen resolution, device settings, lighting, and display calibration can affect how colors, textures, and finishes appear.
Product suitability may also vary according to a pet's size, breed, intended use, and individual needs.
Customers should review the individual product description, dimensions, materials, features, and other available specifications before placing an order.
Product details, specifications, descriptions, pricing, and availability may be updated when necessary.
We may also discontinue products or limit quantities available for purchase where appropriate.
Placing an Order
Submitting an order through Furry Rascals constitutes an offer to purchase and does not automatically guarantee acceptance of the order.
We reserve the right to accept, decline, or cancel an order where reasonably necessary, including because of product availability, payment issues, suspected fraudulent activity, incorrect information, pricing errors, or shipping restrictions.
An order is considered confirmed after payment has been successfully processed or authorized and an order confirmation has been issued.
We recommend reviewing your cart, product selections, quantities, shipping information, billing details, and payment information carefully before completing checkout.
If you need to request a change or cancellation, please contact us as soon as possible.
Requests can generally only be accommodated before an order enters fulfillment. Once fulfillment has begun or the package has been transferred to a shipping carrier, changes or cancellations may no longer be possible.
For additional information, please review our Shipping Policy.
If we cannot accept or need to cancel an order, we may contact you using the email address, phone number, or other information provided during checkout.
Returns and refund requests are handled according to our Return Policy and Refund Policy.
Products purchased from Furry Rascals are intended for personal or household use unless otherwise agreed.
Pricing and Payment
Product prices, promotions, and discount offers displayed on our website may change from time to time.
The price applicable to an order is the price displayed during checkout when the order is submitted.
Unless otherwise stated, prices on Furry Rascals are displayed in United States Dollars (USD).
Applicable shipping charges and taxes will be displayed during checkout before payment is completed.
Promotions may be subject to additional terms or eligibility requirements.
When making a purchase, you agree to provide accurate, complete, and current billing and payment information.
By submitting payment, you confirm that:
- The payment information provided is accurate.
- You are authorized to use the selected payment method.
- Your payment provider is authorized to process the transaction.
- You agree to pay the final amount displayed at checkout, including applicable shipping charges and taxes.
Available payment methods are displayed during Shopify checkout.
Please review our Payment Policy for additional information.
Shipping and Delivery
Delivery timeframes displayed on our website are estimates and are not guaranteed delivery dates.
Actual processing and transit times may be affected by carrier operations, weather conditions, public holidays, high shipping volumes, regional transportation disruptions, or other circumstances outside our reasonable control.
Our current estimated delivery timeframe is:
Processing Time: 1–2 business days
Transit Time: 3–7 business days
Estimated Total Delivery Time: 4–9 business days
Our current Standard Shipping charge is $20.00 USD per order, subject to the terms stated in our Shipping Policy and the amount displayed at checkout.
Complete information regarding shipping destinations, costs, processing times, carriers, tracking, delays, incorrect addresses, and delivery issues is available in our Shipping Policy.
Intellectual Property Rights
The content that makes up our Services, including the Furry Rascals name, logo, branding, original written content, original graphics, website design elements, and other materials created specifically for our store, may be protected under applicable copyright, trademark, and intellectual-property laws.
Certain product photographs, product information, trademarks, applications, and other materials may belong to manufacturers, suppliers, Shopify, service providers, licensors, or other respective rights holders.
These Terms provide you with a limited right to use our Services for lawful personal and non-commercial purposes.
You may not reproduce, distribute, modify, republish, commercially exploit, or misuse protected Furry Rascals content without applicable authorization.
Nothing in these Terms grants ownership of Furry Rascals intellectual property, Shopify intellectual property, or the intellectual property of any third party.
Any third-party names, trademarks, logos, or other protected materials remain the property of their respective owners.
Third-Party Tools
From time to time, our Services may provide access to tools, applications, payment services, tracking tools, or other functionality operated by third parties.
We do not necessarily own or directly control these third-party services.
Your use of third-party functionality may also be subject to the terms, privacy policies, and conditions established by the relevant provider.
Customers should review applicable third-party terms where appropriate.
If additional third-party tools or functionality are introduced to our Services in the future, their use will also be subject to these Terms where applicable.
Links to Other Websites
Our Services may contain links to websites or services operated by third parties that Furry Rascals does not own or control.
We are not responsible for the content, policies, products, services, security, or business practices of independent third-party websites.
Accessing a third-party website through a link on our Services is done at the user's discretion.
Before providing information or completing transactions through an external website, customers should review that website's applicable policies and terms.
Questions or disputes relating specifically to a third-party product or service should be directed to the relevant third party.
Our Website Platform
The Furry Rascals store operates using Shopify, which provides ecommerce infrastructure and related technology used to operate our online store and checkout.
However, purchases made from Furry Rascals are transactions between the customer and Furry Rascals.
Shopify and other service providers that provide technology, payment processing, applications, hosting, or other technical services are not the seller of Furry Rascals products unless expressly stated otherwise.
Use of certain Shopify or third-party functionality may also be governed by the applicable provider's own terms and privacy practices.
Privacy
Personal information collected through our Services is handled in accordance with our Privacy Policy and applicable privacy requirements.
Information may also be processed by Shopify and other third-party service providers that assist us in operating our store, including providers involved in:
- Website functionality
- Checkout
- Payment processing
- Order fulfillment
- Shipping
- Analytics
- Customer support
- Fraud prevention
Some service providers may process information in countries outside the customer's place of residence.
Please review our Privacy Policy for complete information regarding how personal information is collected, used, shared, and handled.
Feedback and Submissions
If you submit feedback, suggestions, product reviews, ideas, photographs, comments, or other content to Furry Rascals, you confirm that you have the right to provide that material.
Where permitted, submitted feedback may be used to operate, improve, or promote our Services.
You agree that content submitted to us must not:
- Infringe the rights of another person or entity.
- Contain unlawful, abusive, or defamatory material.
- Include malicious software or harmful code.
- Contain intentionally misleading information.
- Misrepresent your identity.
- Violate applicable law.
We are not required to publish, maintain, or respond to every submission and may remove content that violates these Terms or applicable law.
Mistakes and Corrections
Our website may occasionally contain typographical errors, outdated information, technical issues, or inaccuracies involving product listings, pricing, availability, shipping estimates, or other information.
We reserve the right to correct such errors when identified.
If an error materially affects an order that has already been submitted, we may contact the customer and, where necessary, modify or cancel the affected order.
Where payment has already been collected for an order that must be cancelled, an applicable refund will be handled according to our Refund Policy.
Acceptable Use
You agree to use our Services only for lawful purposes.
You may not use our Services to:
- Violate applicable laws or regulations.
- Infringe our intellectual property or the rights of another party.
- Harass, threaten, defame, or harm another person.
- Submit fraudulent or intentionally misleading information.
- Distribute spam or unsolicited promotional material.
- Impersonate another individual or organization.
- Interfere with another person's ability to use our Services.
- Engage in conduct that creates unreasonable security or legal risks.
You also agree not to:
- Upload viruses, malware, or other harmful code.
- Harvest personal information without authorization.
- Conduct phishing or similar deceptive activities.
- Attempt unauthorized access to our systems.
- Circumvent security or access controls.
- Use automated tools in a manner that damages or interferes with our Services.
Violation of these Terms may result in restriction or termination of access to our Services.
Automated Agents
This section applies to automated software or systems capable of accessing or interacting with our Services on behalf of another person or organization.
Automated systems must not be used to impersonate human users, bypass security measures, interfere with our Services, obtain unauthorized information, or avoid technical restrictions.
We reserve the right to restrict or block automated access where reasonably necessary to protect the security, availability, or operation of our Services.
Ending This Agreement
We may suspend or terminate access to our Services where reasonably necessary, including in response to violations of these Terms, unlawful activity, fraudulent behavior, or security concerns.
Customers remain responsible for legitimate outstanding obligations arising before termination.
Certain provisions of these Terms are intended to continue after termination, including provisions concerning intellectual property, privacy, limitation of liability, indemnification, severability, governing law, and other provisions that by their nature should remain effective.
Disclaimer of Warranties
Information available through our Services is provided for general shopping and informational purposes.
While we aim to provide accurate product and store information, we cannot guarantee that the website will always operate without interruption or technical error.
Except where otherwise required by law, our Services are provided on an “as available” basis.
Nothing in these Terms excludes consumer protections, statutory warranties, or other rights that cannot legally be excluded.
Product-specific warranty information, where applicable, may be provided in the relevant product description or accompanying documentation.
Limitation of Liability
To the maximum extent permitted by applicable law, Furry Rascals and its applicable owners, employees, contractors, affiliates, and service providers will not be responsible for indirect, incidental, special, punitive, or consequential losses arising from use of our Services where such liability may legally be limited.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
Applicable statutory consumer rights remain unaffected.
Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless Furry Rascals and its applicable affiliates, employees, contractors, and partners against claims, losses, or expenses resulting from:
- Your material breach of these Terms.
- Your unlawful use of our Services.
- Your violation of applicable law.
- Your infringement of another party's rights.
Nothing in this section limits rights available to consumers under applicable law.
Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable by a court or competent authority, that provision will be interpreted or enforced to the maximum extent legally permitted.
The remaining provisions will continue in effect.
Waiver and Entire Agreement
Our failure to enforce a provision of these Terms at a particular time does not mean that we permanently waive our right to enforce it later.
These Terms, together with the policies referenced within them, constitute the applicable agreement regarding your use of the Furry Rascals Services.
Referenced policies may include our:
Assignment
You may not transfer or assign your rights or obligations under these Terms where doing so would violate applicable law or the nature of the agreement.
Furry Rascals may transfer applicable rights or obligations as part of a legitimate business transfer, restructuring, or change in service provider, subject to applicable law.
Governing Law
These Terms of Service and related agreements are governed by applicable United States federal law and the laws of the State of New York, without limiting mandatory consumer protections that may apply.
Any dispute will be handled in accordance with applicable jurisdictional and legal requirements.
Headings
The headings contained in these Terms are provided for readability and organization.
They do not independently change the meaning or interpretation of any provision.
Updates to These Terms
We may revise or update these Terms of Service when necessary because of changes to our Services, store operations, policies, or applicable legal requirements.
The latest version will be published on this page.
Where required by applicable law, additional notice of material changes will be provided.
Continued use of our Services after revised Terms become effective will be subject to the updated Terms where permitted by law.
Contact Us
If you have questions about these Terms of Service, please contact us.
Business Name: Furry Rascals
Website: furryrascals.shop
Email: support@furryrascals.shop
Phone: +1 (646) 476-4169
Business Address: 607 W 158th St, New York, NY 10032, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time)
Response Time: Within 24 to 48 hours during business days
Time Zone: GMT-05:00 (Eastern Time)