Shipping Policy

Effective Date: September 25, 2026

This Shipping Policy explains how Furry Rascals processes and ships orders, including shipping destinations, costs, processing times, estimated transit times, tracking, address issues, delays, and damaged or lost shipments.

All prices and shipping charges are stated in USD unless otherwise specified.

Shipping Destinations

Furry Rascals currently ships to eligible residential and commercial addresses within the United States.

We currently do not offer international shipping.

Shipping availability for a particular address will be confirmed during checkout.

Shipping Cost

We currently offer:

Standard Shipping: $20.00 USD per order

The applicable shipping charge will be clearly displayed during checkout before the customer completes payment.

There are no additional shipping charges added after an order has been submitted unless the customer requests a new shipment because of an incorrect or incomplete address or another circumstance specifically described in this policy.

Our shipping rates on the website, at checkout, and in Google Merchant Center are intended to remain consistent.

Order Processing Time

Orders are generally processed within:

1–2 business days

Business days are Monday through Friday, excluding recognized public holidays.

Processing begins after payment has been successfully confirmed.

During processing, we may:

  • Verify order and payment information
  • Confirm the shipping address
  • Prepare and package the products
  • Transfer the shipment to the applicable carrier

Orders placed on weekends or public holidays normally begin processing on the next business day.

During unusually busy periods, processing may occasionally take longer. Where appropriate, customers will be informed if a material delay affects their order.

Transit Time

After an order has been shipped, estimated transit time is:

3–7 business days

Transit time may vary based on destination, carrier operations, weather, regional service interruptions, and other circumstances outside our reasonable control.

Estimated Total Delivery Time

Our estimated total delivery timeframe is:

4–9 business days

This consists of:

Handling/Processing: 1–2 business days
Transit: 3–7 business days

Delivery estimates are not guaranteed delivery dates.

Shipping Carriers

Orders may be delivered using established shipping carriers depending on the destination and fulfillment requirements.

Possible carriers may include:

  • USPS
  • UPS
  • FedEx
  • DHL

The carrier selected for an individual order may vary.

Tracking and carrier information will be provided when available.

Important: Keep this carrier list only if Furry Rascals actually uses these carriers.

Order Tracking

When tracking information becomes available, customers will receive it using the contact information provided during checkout.

Tracking information may require some time to become active after the carrier receives the package.

If you receive a tracking number that does not immediately show movement, please allow the carrier time to update its system.

If tracking information has not been received when expected, customers may contact Furry Rascals for assistance.

Order Changes and Cancellations

Customers who need to change or cancel an order should contact us as soon as possible.

We may be able to accommodate a request if fulfillment has not yet started.

Once an order has entered fulfillment or has been transferred to a shipping carrier, changes or cancellations may no longer be possible.

Orders that have already been delivered are subject to our Return Policy and Refund Policy.

Shipping Address Accuracy

Customers are responsible for entering complete and accurate shipping information during checkout.

Please verify:

  • Recipient name
  • Street address
  • Apartment, suite, or unit number where applicable
  • City
  • State
  • ZIP code

If an incorrect or incomplete address causes a shipment to be returned, customers may be responsible for the cost of reshipping the order.

Please contact us as quickly as possible if you notice an address error after placing an order.

Undeliverable or Refused Shipments

A package may be returned to us if:

  • The shipping address is incorrect or incomplete
  • Delivery attempts are unsuccessful
  • The customer refuses delivery
  • The carrier determines that the address is undeliverable

If an order is returned to us under these circumstances, the original shipping charge may be non-refundable.

If a carrier charges an additional return shipping fee, that amount may be deducted from an applicable refund where permitted.

Any refund will be handled according to our Refund Policy.

Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it:

  1. Check the delivery area, including porches, entrances, mailrooms, reception desks, and other locations where the carrier may have left the package.
  2. Check with household members, neighbors, or building staff where applicable.
  3. Allow up to 24 hours in case the carrier's tracking status updated shortly before final delivery.
  4. Contact Furry Rascals if the package still cannot be located.

We may assist with reviewing the tracking information and contacting the carrier where appropriate.

Any applicable refund or replacement will be handled according to our Return Policy and Refund Policy.

Shipping Delays

Shipping or delivery may occasionally be delayed because of circumstances outside our control, including:

  • Severe weather
  • Carrier service interruptions
  • Transportation disruptions
  • Public holidays
  • High shipping volumes
  • Regional delivery disruptions

Where tracking is available, customers should use the carrier tracking information for the latest shipment status.

If we become aware of a significant issue affecting an order, we will provide available information to the customer.

Lost Packages

If a package appears to have been lost during transit or tracking has not updated for an extended period, please contact us.

We may contact the applicable carrier to investigate the shipment.

Carrier investigations can require additional time.

Following the investigation, any applicable replacement or refund will be handled according to our Return Policy and Refund Policy.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us promptly.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the affected product
  • Photographs of the shipping packaging when relevant

We will review the information and provide the appropriate next steps according to our Return and Refund Policies.

Multiple Shipments

If an order contains multiple products, the products may occasionally arrive in separate packages or on different dates.

When separate tracking numbers are available, the applicable tracking information will be provided for each shipment.

Customers will not be charged an additional shipping fee solely because we divide an order into multiple shipments.

Holiday and Peak-Period Shipping

During major holidays or other high-volume periods, carrier and processing times may be longer than normal.

Customers placing time-sensitive orders should consider these potential delays when ordering.

Any temporary shipping changes that materially affect customers will be communicated on the website where appropriate.

Returns and Refunds

Shipping-related refunds, damaged-product claims, returned orders, and other refund matters are governed by our:

Return Policy
Refund Policy

Customers should review these policies before completing a purchase.

Contact Information

For questions about an order, shipment, tracking information, or this Shipping Policy, contact:

Business Name: Furry Rascals
Website: furryrascals.shop
Email: support@furryrascals.shop
Phone: +1 (646) 476-4169
Business Address: 607 W 158th St, New York, NY 10032, United States
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM (Eastern Time)
Time Zone: GMT-05:00 (Eastern Time)